Delivery and Returns

Delivery Information

Packing and delivery charges will be applied as follows:

  • Standard P&P £3.95
  • Free delivery on orders over £75
  • Collection from our shop – free

Returns and Exchanges

At Corzo & Wood we pride ourselves on our good customer service, and this includes our returns and refund policies. We offer to replace or refund any items, purchased directly from us that you are not completely satisfied with. Please contact us if your item is damaged, faulty or unacceptable in any way within 7 days of receiving the goods from us. If we do not hear from you in this time, we will assume you are happy with your purchase.

Exempt from any exchange or refund are gift vouchers, bespoke pieces and items that have been customised to a customer’s request.

Returning an item

Please return any items back to us in the original packaging with all labels and tags intact. Just complete the Returns Form and pop it, along with your invoice and the item you wish to return, into a post bag – you are more than welcome to re-use the one we sent you! Please send all returns to:
Corzo & Wood, c/o Claydon Estate Office, Claydon Estate, Middle Claydon, Buckinghamshire MK18 2EX
You are responsible for returning the item back to us and for the return postage. We do not accept responsibility for the item until it is received by us. We recommend that you obtain proof of postage and would advise that you return by Recorded Delivery.

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size.

Please note that the original postage costs are not refundable, and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.

Obtaining a Refund

If you wish to receive a refund instead of an exchange, please note that we can only refund the money back onto the card that was used to make the initial purchase.

Items that have been purchased using a gift voucher may only be exchanged for another item, or for another gift voucher – no monetary refunds will be given.

Exchanging an Item

If you would like to exchange your original item for a different one, please be sure to tell us what you would like. If the new item is more expensive, we will contact you to pay the difference.

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Important Announcement

Good afternoon everyone, it is with great sadness that we are having to close our doors to our customers and students this evening.

The days ahead are testing for us all and of course health and well being are our priority.

For your information if you have a workshop booking with us in the next few weeks we will contact you individually to reschedule.

You can still book workshops for later in the year and personalised gift vouchers are available from our website 24/7.

Thank you for your loyalty to our small company; we appreciate you supporting us in every way, and continue to ask you to like, share and comment on our posts! It really does help.

The days ahead are going to be challenging for us all but this will pass, and as soon as is we can we will return to business as usual. We will be answering our email as normal, so do get in touch if you need to.

We we will keep you updated and wish you all good health, keep calm and most of all be kind to one and all.

Sarah and Violeta xxx